Frequently Asked Questions
Everything you need to know about shopping with Pearler.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to smaller orders.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are always free, while returns for a refund to the original payment method incur a $5 restocking fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our pieces are designed with a modern fit, we recommend sizing up if you are between sizes or prefer a more relaxed silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are Pearler garments ethically manufactured?
Yes, we are committed to ethical fashion. We partner only with Fair Trade Certified factories that ensure safe working conditions and fair wages for all garment workers.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.